Job Openings
We are seeking a Sales Engineer to join our team and drive sales growth of our analytical equipment to industries. The ideal candidate will have a strong technical background with excellent communication skills and a passion for developing new business opportunities.
Responsibilities:
- Identify and develop new sales opportunities in various industries by leveraging market research and industry knowledge
- Work closely with potential customers to understand their needs and recommend appropriate solutions
- Prepare technical proposals and quotations, and negotiate contracts with customers
- Collaborate with the marketing team to develop and execute marketing campaigns to drive sales growth
- Provide product demonstrations and technical presentations to customers and industry groups
- Build and maintain strong customer relationships and provide after-sales support to ensure customer satisfaction
- Attend trade shows and industry events to promote our products and services
- Provide regular sales forecasts and reports to the management team
Requirements:
- Bachelor’s degree in engineering or a related technical field
- Proven experience in sales of analytical equipment or related technical products
- Strong technical knowledge and understanding of the industries we serve
- Excellent communication, negotiation, and presentation skills
- Self-motivated with the ability to work independently and as part of a team
- Willingness to travel to customer sites and attend industry events as needed
- Proficient in Microsoft Office Suite and CRM software
We are looking for a Service Engineer to join our team and provide technical support and maintenance services for our analytical equipment to customers in various industries. The ideal candidate will have a strong technical background, excellent communication and problem-solving skills, and a commitment to customer satisfaction.
Responsibilities:
- Install, maintain, and repair analytical equipment at customer sites
- Troubleshoot technical issues and provide timely and effective solutions to minimize downtime
- Conduct training sessions for customers on the proper use and maintenance of the equipment
- Maintain accurate records of service activities and provide regular reports to the management team
- Provide technical support to customers over the phone or via email
- Collaborate with the sales team to identify and develop new service opportunities
- Stay up-to-date with new products and technologies in the industry
- Ensure compliance with safety regulations and company policies
Requirements:
- Bachelor’s degree in engineering or a related technical field
- Proven experience in service and maintenance of analytical equipment or related technical products
- Strong technical knowledge and understanding of the industries we serve
- Excellent communication, problem-solving, and customer service skills
- Ability to work independently and as part of a team
- Willingness to travel to customer sites and work flexible hours as needed
- Proficient in Microsoft Office Suite and CRM software
We are looking for a Customer Support Engineer with a DAE degree in Electrical/Electronics to join our team and provide technical support to our customers. The ideal candidate will have a strong technical background, excellent communication and problem-solving skills, and a commitment to customer satisfaction.
Responsibilities:
- Respond to customer inquiries and provide technical support for our analytical equipment via phone, email, or in-person visits
- Diagnose and troubleshoot technical issues and provide timely and effective solutions to minimize downtime
- Conduct training sessions for customers on the proper use and maintenance of the equipment
- Coordinate with the sales and service teams to ensure timely and effective resolution of customer issues
- Maintain accurate records of customer interactions and service activities and provide regular reports to the management team
- Collaborate with the product development team to identify and report any technical issues or areas for improvement in the equipment
- Stay up-to-date with new products and technologies in the industry
- Ensure compliance with safety regulations and company policies
Requirements:
- DAE degree in Electrical/Electronics or a related technical field
- Proven experience in customer support or technical service of analytical equipment or related technical products
- Strong technical knowledge and understanding of the industries we serve
- Excellent communication, problem-solving, and customer service skills
- Ability to work independently and as part of a team
- Willingness to travel to customer sites and work flexible hours as needed
- Proficient in Microsoft Office Suite and CRM software
We are committed to providing our customers with the highest level of technical support and service, and we are looking for a highly motivated and skilled Customer Support Engineer to join our team. If you have a passion for technical problem-solving and customer service, we encourage you to apply for this exciting opportunity.